Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
We will collect your personal information in a fair and lawful manner, and not in an unreasonably intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we will collect personal information from third parties, including from publically available sources.
We may collect the personal information you directly give us through some of the following means:
We may also collect personal information from third parties, including (but not limited to):
The kinds of personal information we collect and hold will depend upon the type of products and services we provide to you or obtain from you. The type of personal information we may collect can include (but is not limited to) your first name, last name, email address, phone number, fax number, postal address and credit card details.
We usually obtain personal information directly from our customers in a number of ways, including:
The personal information we request is optional, but if you choose not to provide necessary personal information to us, we may not be able to fulfil your request or provide you with the product or service you require.
We will only collect, hold, use and disclose personal information to:
We may keep and file personal information you provide when dealing with us to assist us in providing you with our services and/or information of interest in respect of your business.
In order to do this, we disclose your personal information to those employees or advisers who need to know that information to assist us in providing you with our range of products and services.
We may also use and disclose your personal information we collect for a secondary purpose. A secondary purpose is one which is related to the primary purpose of collection. Some of the secondary purposes for which may collect your personal information include:
We do not disclose any of your personal information overseas.
Like most businesses, marketing is important to our continued success. We have a unique range of products and services that we provide to customers at a high standard. We would therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions.
We will not disclose your personal information to third parties for marketing purposes.
You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer.
The security of your personal information is very important to us. We maintain appropriate physical, procedural and technical security at our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This also applies to disposal of personal information.
To further ensure the integrity of data stored on our network we utilise all necessary and available security. We do not sell, trade, or give-away any personal information that has been provided to us. We limit access to personal information and confidential data only to those employees with a specific need to retrieve this information.
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, you will be provided with a written notice stating the reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, you will be provided with a written notice stating the reasons for the refusal.
Privacy Officer, Gallery Elysium, 440-444 Burwood Road, Hawthorn, Victoria 3122, PH: 0417052621.
Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.
You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: firstname.lastname@example.org.
The last update to this document was 24 July 2019.