Privacy Policy

Gallery Elysium Pty Ltd and its associated businesses including Sanciolo Art & Design Labs and its subsidiaries, related entities and affiliates (together Elysium, we, our or us) respect your privacy. We are committed to compliance with our obligations under the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and to providing a safe online experience for all our users. This privacy policy also applies to the websites operated by us under various domain names, including . (the Website).

When does this privacy policy not apply?

This privacy policy only applies to personal information collected or held by us. It does not cover third party websites referred to in or linked from our Website. Those sites may have their own privacy policies.

What is personal information?

Personal information is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Collection of personal information

We will collect your personal information in a fair and lawful manner, and not in an unreasonably intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we will collect personal information from third parties, including from publically available sources.

Direct collection

We may collect the personal information you directly give us through some of the following means:

  • when you make an inquiry or order in relation to our goods or services (over the telephone, by post, fax or through our Website;
  • in administering and performing our contracts with you following a purchase over the telephone or from one of our Website;
  • from other related correspondence (whether in writing or electronically);
  • while conducting customer satisfaction and market research surveys; and
  • whilst administering any of our services.

Third parties

We may also collect personal information from third parties, including (but not limited to):

  • other entities who provide services to us related to the products and services provided to you by us;
  • from publicly available sources of information; and
  • from our subsidiaries.

What information do we gather?

The kinds of personal information we collect and hold will depend upon the type of products and services we provide to you or obtain from you. The type of personal information we may collect can include (but is not limited to) your first name, last name, email address, phone number, fax number, postal address and credit card details.

We usually obtain personal information directly from our customers in a number of ways, including:

  • through application forms or other forms (including forms submitted via our Website);
  • information you give us when you request a product or service from us or enter a competition of ours;
  • credit related information necessary to assess application for credit and personal guarantees;
  • if you have or had one of our products, information about the use of that product or your opinions about that product obtained via a survey;
  • from maintaining records of information provided in the course of ongoing customer service.

The personal information we request is optional, but if you choose not to provide necessary personal information to us, we may not be able to fulfil your request or provide you with the product or service you require.

What do we do with the personal information we collect?

We will only collect, hold, use and disclose personal information to:

  • provide the goods and services our customers require;
  • inform our customers about new products and/or services which might interest them;
  • assist us generally in managing transactions with our customers, suppliers, consumers and other contacts with us;
  • comply with our legal and regulatory obligations; and
  • otherwise to manage our business.

We may keep and file personal information you provide when dealing with us to assist us in providing you with our services and/or information of interest in respect of your business.

In order to do this, we disclose your personal information to those employees or advisers who need to know that information to assist us in providing you with our range of products and services.

Secondary Purpose

We may also use and disclose your personal information we collect for a secondary purpose. A secondary purpose is one which is related to the primary purpose of collection. Some of the secondary purposes for which may collect your personal information include:

  • disclosing information to affiliates and other third parties necessary to process your transactions or service your account (including gutter installers will be supplied with installation location information, delivery companies will be supplied with delivery information, our accountants, auditors, lawyers, credit reporting and collection agencies);
  • marketing our goods and services to you; and
  • keeping you informed of any changes to our business, goods and services or other offerings that may be of interest to you.

We respect your privacy. Any personal information which we collect about you will only be used for the purposes for which it is collected or for related purposes and will not be disclosed outside of Elysium without your consent, except where described in this privacy policy.

Overseas transfers of personal information

We do not disclose any of your personal information overseas.

Direct marketing – your options to opt out

Like most businesses, marketing is important to our continued success. We have a unique range of products and services that we provide to customers at a high standard. We would therefore like to stay in touch with customers and let them know about new opportunities. We may provide you with information about new products, services and promotions.

We will not disclose your personal information to third parties for marketing purposes.

You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer.

Security of your personal information

The security of your personal information is very important to us. We maintain appropriate physical, procedural and technical security at our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This also applies to disposal of personal information.

To further ensure the integrity of data stored on our network we utilise all necessary and available security. We do not sell, trade, or give-away any personal information that has been provided to us. We limit access to personal information and confidential data only to those employees with a specific need to retrieve this information.

Accessing and correcting your personal information

You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, you will be provided with a written notice stating the reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.

We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, you will be provided with a written notice stating the reasons for the refusal.

How to contact us

If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please email or write to:

Privacy Officer, Gallery Elysium, 440-444 Burwood Road, Hawthorn, Victoria 3122, PH: 0417052621.

Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.

You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email:


We may change our privacy policies from time to time to comply with new laws or industry codes of practice which are developed. It is your responsibility to refer to our privacy policies from time to time to familiarise yourself with any changes. We encourage you to visit our Website regularly for any updates to our privacy policy.

The last update to this document was 24 July 2019.